rlive Terms & Conditions for Philippine Players

1. Acceptance of Terms

By accessing the rlive website, downloading the rlive app, or creating an account, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. If you do not agree with any part of these terms, you must not use the platform.

rlive reserves the right to amend these terms at any time. Material changes will be communicated through a notice on the platform. Continued use of rlive after any update constitutes acceptance of the revised terms.

2. Player Eligibility

To open and maintain an account with rlive, you must:

• Be at least 21 years of age at the time of registration.
• Be located in the Philippines or an eligible jurisdiction where online gaming is lawfully permitted for you personally.
• Not be a current employee, contractor, or immediate family member of an rlive employee.
• Have the legal capacity to enter into binding agreements under Philippine law.

3. Account Registration and Verification

Each player is permitted to hold only one rlive account. Creating multiple accounts — whether under your own name, another person's name, or using shared devices — is a violation of these terms and may result in the permanent suspension of all associated accounts and forfeiture of any balance held.

During registration, you must provide accurate, truthful, and complete personal information. rlive reserves the right to verify your identity at any time through its KYC process. This may include requesting a government-issued ID, proof of address, and other supporting documents. Accounts with unverified or unverifiable identity may be restricted until verification is completed.

You are solely responsible for maintaining the confidentiality of your username and password. rlive will never ask for your password via email, chat, or any other channel. If you suspect your account has been accessed without your authorisation, contact support immediately.

4. Deposits and Withdrawals

All financial transactions on rlive are conducted in Philippine Peso (PHP). Accepted deposit methods include Philippine online banking, bank transfer, and local e-wallets such as GCash and Maya. Cryptocurrency and credit cards are not accepted as payment methods for deposits or wagering.

Deposits are credited to your rlive account once confirmed by the relevant payment provider. Processing times may vary depending on the payment method and your bank or e-wallet provider.

Withdrawals are processed to the same payment method used for the original deposit where possible. Before any withdrawal is processed, your account must have completed KYC verification. rlive reserves the right to request additional documentation for withdrawal requests above certain thresholds, or when unusual account activity is detected.

5. Gameplay Rules and Fair Play

rlive offers a range of games and betting markets including slots, live casino, sports betting, eBingo, and online poker. Each game category operates under its own specific rules, which are made available within the platform. These Terms and Conditions apply in addition to those game-specific rules.

The following conduct is strictly prohibited and will result in immediate account suspension:

• Using bots, automated software, or any third-party tools to interact with rlive games or systems.
• Exploiting software bugs, errors in odds, or technical glitches for financial gain.
• Collusion with other players to manipulate game outcomes in any game type.
• Placing bets from both sides of an outcome using multiple accounts or in coordination with others to guarantee a profit regardless of result.
• Using the platform for money laundering or any other financial crime.

rlive monitors account activity and betting patterns for irregularities. Where prohibited conduct is identified or suspected, rlive reserves the right to void bets, withhold winnings, suspend accounts, and refer the matter to relevant authorities where required.

6. Promotions and Bonuses

rlive may offer promotions, bonuses, cashback, and other incentives to players from time to time. Each promotion is subject to its own specific terms, including any wagering or turnover requirements, eligible games, and expiry conditions. These will be clearly stated on the relevant promotion page when the promotion is active.

Attempting to abuse promotional offers — including creating multiple accounts to claim offers more than once, or using bonus funds in ways that violate stated conditions — will result in the cancellation of the relevant bonus and may result in account suspension.

rlive does not guarantee the ongoing availability of any promotion. Offers may be withdrawn, modified, or replaced at any time.

7. Responsible Gaming

rlive is committed to providing a safe and enjoyable gaming environment. We recognise that for some individuals, gaming can become problematic. We encourage all players to set personal limits on their spending and play time from the outset.

The following tools are available to all registered players:

• Deposit limits — set daily, weekly, or monthly caps on how much you can deposit.
• Session time reminders — receive alerts when you have been playing for a set duration.
• Self-exclusion — temporarily or permanently close your account if you need a break from gaming.

To access these tools or request self-exclusion, visit the Responsible Gaming page or contact our support team directly. Self-exclusion requests are processed promptly and cannot be reversed during the exclusion period.

Gaming on rlive is entertainment. There is no guarantee of winnings, and players should only wager amounts they are comfortable losing. If you are concerned about your gaming habits or those of someone you know, please seek support from a qualified professional.

8. Account Suspension and Termination

rlive reserves the right to suspend or permanently close any account at its discretion, including but not limited to circumstances where:

• A player has violated any provision of these Terms and Conditions.
• Fraudulent, deceptive, or illegal activity is detected or suspected.
• A player's identity cannot be verified to our satisfaction.
• A self-exclusion request has been submitted by the account holder.
• Regulatory or legal obligations require us to do so.

Where an account is suspended due to a suspected breach, rlive may withhold the balance pending investigation. If the investigation confirms a breach, the balance may be forfeited. Where no breach is confirmed, the balance will be made available for withdrawal.

Players who wish to voluntarily close their account may do so by contacting support. Any verified balance remaining at the time of closure will be returned via the player's registered withdrawal method, subject to standard verification requirements.

9. Limitation of Liability

rlive provides its platform on an "as available" basis. While we make every effort to ensure the platform is accessible and functioning at all times, we do not guarantee uninterrupted service. Scheduled maintenance, technical issues, or circumstances beyond our control may result in temporary unavailability.

rlive is not liable for any loss or damage — direct or indirect — arising from:

• Temporary unavailability of the platform or specific games.
• Delays in payment processing caused by third-party providers such as banks or e-wallet services.
• Losses resulting from a player's decision to gamble, regardless of outcome.
• Unauthorised access to a player's account resulting from the player's failure to secure their credentials.

Nothing in these terms limits liability for fraud, gross negligence, or any matter that cannot be excluded under applicable Philippine law.

10. Privacy and Data

rlive collects and processes personal data in accordance with our Privacy Policy. By registering on rlive, you consent to the collection, storage, and use of your personal information as described in that policy. Your data is used for account management, identity verification, fraud prevention, and improving the platform experience.

rlive does not sell personal data to third parties. Data shared with payment processors and identity verification providers is done solely for the purpose of completing those specific services.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with applicable laws. Any dispute arising from your use of rlive that cannot be resolved through our internal support process shall be subject to the jurisdiction of the appropriate courts or dispute resolution bodies.

12. Contact and Support

If you have questions about these Terms and Conditions, or need help with your account, you can reach the rlive support team through the platform's built-in support channels. Our team is available around the clock to assist with account queries, technical issues, and responsible gaming requests.