Data Protection & Privacy
Your personal information matters to us. This Privacy Policy explains what data rlive collects, how it is used, who it may be shared with, and the controls you have over your own information.
All data transmitted between your device and rlive is protected by SSL encryption. Whether you're logging in from Manila or Davao, your connection is always secured.
Identity verification protects the rlive community. We collect only the documents needed to confirm who you are, and those documents are stored securely with restricted access.
rlive does not sell, rent, or trade your personal information to third parties for marketing purposes. Data shared with service providers is strictly for platform operations.
Sensitive account actions are protected by OTP verification sent to your registered mobile number. This adds a layer of security beyond your password alone.
You can request access to the personal data we hold about you, ask for corrections, or request account closure at any time by contacting rlive support.
We keep your data only for as long as it is necessary for the purposes outlined in this policy or as required by applicable law. Inactive account data is reviewed periodically.
rlive ("we", "us", "our") is committed to protecting the privacy and personal data of everyone who uses our platform. This Privacy Policy applies to all users of the rlive website, mobile app, and related services — including players based in Manila, Cebu, Davao, Quezon City, and across the Philippines.
By creating an account or using the rlive platform in any way, you acknowledge that you have read and understood this policy. If you do not agree with how we handle personal data, you should not use rlive.
We collect personal data in several ways — directly from you when you register or use the platform, and automatically when you interact with our services.
rlive does not collect sensitive information such as political opinions, religious beliefs, or health data. We collect only what is necessary for account management, legal compliance, and platform security.
Personal data collected by rlive is used for the following purposes:
| Purpose | Data Used |
|---|---|
| Account creation and management | Name, email, mobile number, date of birth |
| Identity verification (KYC) | Government ID, proof of address |
| Processing deposits and withdrawals | Payment method reference, transaction history |
| Fraud prevention and platform security | IP address, device data, session activity |
| Customer support | Account details, support message history |
| Responsible gaming monitoring | Gameplay patterns, session duration, self-exclusion records |
| Platform improvement and analytics | Aggregated, anonymised usage data |
| Legal and regulatory compliance | Any data required by applicable law or authority |
We do not use your personal data to send unsolicited marketing from third parties. Any platform communications you receive from rlive are related to your account, active promotions you have opted into, or important policy updates.
rlive does not sell your personal data. We may share your information with the following categories of third parties only where necessary:
All third-party service providers engaged by rlive are required to handle your data in a manner consistent with this Privacy Policy and applicable data protection obligations. They are not permitted to use your data for their own independent purposes.
rlive uses technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. These include:
No online platform can guarantee absolute security, and you also play a role in keeping your account safe. Use a strong, unique password, do not share your login credentials, and contact rlive support immediately if you suspect any unauthorised access to your account.
We retain your personal data for as long as your account is active and for a reasonable period after closure, as required by applicable law or for legitimate business purposes such as resolving disputes and preventing fraud.
KYC documents and transaction records are kept for the period mandated by relevant financial and anti-money laundering regulations. Once data is no longer required, it is securely deleted or anonymised.
If you request account closure, we will action your request promptly. Some data may be retained beyond closure where legal obligations require it. We will inform you if that is the case.
As an rlive account holder, you have the following rights in relation to your personal data:
To exercise any of these rights, contact the rlive support team through the platform. We will respond to verified requests within a reasonable timeframe. We may need to confirm your identity before processing any data-related request.
rlive uses cookies and similar tracking technologies to keep the platform running smoothly and to understand how players interact with it. Cookies are small text files stored on your device when you visit our site.
We use the following types of cookies:
You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to log in or use certain platform features. Disabling analytics cookies will not affect your gameplay experience.
rlive is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under this age. If we become aware that a registered account belongs to someone under 21, that account will be suspended and any associated data will be handled in accordance with our data retention and responsible gaming obligations.
If you believe a minor has registered on rlive, please contact our support team immediately.
rlive may update this Privacy Policy from time to time to reflect changes in the platform, our practices, or applicable law. When we make material changes, we will notify active account holders through a notice on the platform or via your registered contact details.
The date at the top of this page will always reflect when the policy was last revised. We encourage you to review it periodically. Continued use of rlive following any update constitutes acceptance of the revised policy.
If you have questions about this Privacy Policy, how your data is handled, or want to exercise any of your data rights, you can reach the rlive support team directly through the platform's built-in support channels. Our team is available around the clock and will work to resolve your query as quickly as possible.
For account-specific data requests, please be ready to verify your identity. This helps us make sure we only release or modify data belonging to the correct account holder.
rlive uses SSL encryption, OTP verification, and restricted staff access to keep your personal information safe at every step.
Create a free account, complete verification, and play hundreds of games — all in PHP, all on one platform.
Create Free Accountrlive is for players aged 21 and above only. Set your limits and play within your means. Visit Responsible Gaming for self-management tools.