rlive | Frequently Asked Questions

You must be at least 21 years old to register and use rlive. Age verification is required before deposit and withdrawal features are unlocked. This is a firm requirement and rlive does not allow underage players on the platform.

No. Each player is permitted one active account only. Creating duplicate accounts is not allowed and may result in all associated accounts being suspended. If you've registered before and can't access your account, use the password reset option on the Login page instead of registering again.

KYC (Know Your Customer) verification is required before you can process withdrawals. You'll need to submit a valid government-issued ID — such as a Philippine passport, SSS ID, or driver's licence — along with a selfie for identity confirmation. The process is handled securely within your account settings and usually takes one to two business days to complete.

Go to the Login page and select the password reset option. Enter the mobile number or email address linked to your account. You'll receive an OTP or reset link to create a new password. If you're still unable to access your account after that, contact the support team directly.

rlive supports Philippine-based payment options including e-wallets such as GCash and Maya, online/mobile banking, and local bank transfers. All transactions are in Philippine Peso (PHP). Visit the Deposit page for the full list of available methods and any applicable minimum amounts.

Most deposits via e-wallet are processed quickly and reflect in your rlive balance within a few minutes. Bank transfers may take longer depending on the bank and time of transfer. If your deposit hasn't reflected after a reasonable wait, contact support with your transaction reference number.

Withdrawals are processed through the same Philippine payment channels used for deposits. You'll need to have completed KYC verification before your first withdrawal. Go to the withdrawal section in your account, select your preferred method, enter the amount, and submit the request. Processing times vary by payment channel.

No. rlive does not accept cryptocurrency or credit cards as deposit methods for betting and wagering. Supported channels are limited to Philippine e-wallets, online banking, and local bank transfers in PHP.

rlive offers a wide selection of games including online slots, live dealer casino tables (baccarat, blackjack, roulette), eBingo, sports betting, and online poker. You can browse all titles through the Game Lobby. New games are added regularly.

You can bet on a wide range of sports through the Betting section. Philippine favourites like basketball (PBA, NBA), volleyball, boxing, and football are covered, along with international leagues and esports competitions. Live in-play betting is available for select matches.

eBingo on rlive runs multiple sessions throughout the day across different room types. You purchase tickets before a session starts, numbers are drawn electronically, and winnings are credited automatically. Visit the Bingo page for the current session schedule and ticket pricing.

Yes. All slot and RNG-based games on rlive use certified random number generators to ensure each outcome is independent and unpredictable. Live dealer games are streamed from real studios with physical equipment. No outcome is predetermined or manipulated.

The rlive VIP programme rewards active members with points based on their gameplay. As you accumulate points, you progress through tiers — each one unlocking additional benefits. Visit the VIP page for details on how tiers are structured and what each level offers.

Your VIP points balance and current tier are visible inside your account dashboard after you log in. The dashboard shows your progress toward the next tier and any rewards currently available to you.

VIP point expiry policies are outlined in the Terms & Conditions. We recommend reviewing that page or contacting support for the most current details on point validity and tier maintenance requirements.

The rlive app is available for both Android and iOS. Visit the App page for download links and installation instructions. The app offers the same features as the desktop site, including full game access, deposits, withdrawals, and account management.

Yes. Your rlive account works across both the mobile app and the website. Log in with the same credentials on any device and your balance, game history, and account settings will all be in sync.

Yes. The rlive app is the official application from the rlive platform. Always download it from the link provided on the App page to ensure you have the genuine version. The app uses SSL encryption to protect your login and transaction data.

rlive provides several tools to help you manage your gaming activity, including deposit limits, session time reminders, and self-exclusion options. These are available in your account settings. More information is available on the Responsible Gaming page.

Yes. You can set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is set, it takes effect immediately and cannot be increased until the current period ends. Reducing a limit applies right away.

If you feel your gaming is becoming difficult to control, take a break and use the self-exclusion feature to temporarily or permanently restrict your access. rlive encourages all players to game within their personal budget and time limits. Visit the Responsible Gaming page for resources and guidance. Gaming should always be for entertainment, not as a way to earn income.