rlive Responsible Gaming – Play Safe and Stay in Control

What Is Responsible Gaming?

Responsible gaming means approaching online gaming as a form of entertainment — not as a source of income or a way to recover money you've already lost. It means setting boundaries before you start and sticking to them. It means knowing when to step away.

At rlive, we genuinely care about how our players engage with the platform. Whether you're spinning slots from Manila, catching a live dealer game in Cebu, or placing a bet on a PBA match from Davao, the experience should always be one you're in control of.

Our Commitment to Players

rlive is built around a simple idea: gaming should add to your day, not take away from it. We've designed the platform with practical guardrails — account tools that work in real time — and we actively train our team to recognise signs that a player may need support.

We will never encourage you to chase losses, extend a session longer than you're comfortable with, or deposit more than you've budgeted. Any promotion or feature on rlive is built on that principle.

Practical Tips for Staying in Control

• Set a fixed budget for each session before you open the platform — and treat it as final.
• Use the deposit limit tool in your account settings so your budget enforces itself automatically.
• Take regular breaks during long sessions. Step away, have a snack, or just stretch — it helps you stay clear-headed.
• Never play when you're feeling stressed, upset, or under the influence of alcohol. Decisions made in those states rarely go well.
• Keep track of how much time you spend on the platform each week, not just how much money you spend.
• Don't borrow money to fund gaming — whether from friends, family, or any credit facility.
• If a session isn't going your way, log off. Chasing losses almost always makes things worse.
• Talk to someone you trust if gaming starts to feel like an obligation rather than a choice.

Signs That Gaming May Be Becoming a Problem

Problem gambling doesn't always look dramatic. It often starts quietly — a few extra sessions here, a slightly higher deposit there. The earlier you recognise the signs, the easier it is to course-correct.

Some things worth paying attention to:

• You spend more time or money gaming than you originally planned, and this happens regularly.
• You feel restless or irritable when you try to reduce or stop gaming.
• Gaming is the main way you unwind from stress, relationship problems, or work pressure.
• You find yourself thinking about gaming frequently when you're not playing.
• You've tried to cut back before but found it difficult to follow through.
• You've hidden your gaming activity or spending from people close to you.
• You're dipping into household money, savings, or borrowed funds to keep playing.

If you recognise more than one or two of the above, it's worth taking a closer look at your habits. Reaching out — whether to rlive support or someone you trust — is a sign of strength, not weakness.

How to Request Self-Exclusion

Self-exclusion is available to any rlive account holder at any time — no questions asked. When you request self-exclusion, your account is blocked for the chosen duration. During this period you will not be able to log in, deposit, or access any games on the platform.

To request self-exclusion, contact our support team through the platform's live support channel. Let them know the duration you prefer. Once confirmed, the exclusion takes effect promptly. If you're going through a particularly difficult time, you can also ask for an indefinite exclusion, which stays in place until you formally request a review after a cooling-off period.

Protecting Younger Members of Your Household

rlive is strictly for players aged 21 and above. We verify identity during account registration and may request additional documents at any point to confirm age eligibility.

If you share a device with younger family members, here are a few steps you can take:

• Always log out of your rlive account after each session.
• Do not save your login credentials in a shared browser.
• Use a screen lock or device PIN to prevent unauthorised access.
• Consider using a separate device for your gaming sessions if children are in the household.

If you believe a minor has gained access to an rlive account — including your own — contact our support team immediately so we can investigate and act quickly.

Gaming Is Entertainment — Nothing More

We want to be straightforward about this: gaming on rlive is not a reliable way to make money. The house edge exists across all game types — slots, live casino, sports betting, and eBingo — and over time, it means the platform earns more than it pays out in aggregate. That is simply how gaming works, and any platform that tells you otherwise is not being honest with you.

What rlive does offer is genuine entertainment: the excitement of a live basketball bet, the fun of an eBingo session with other players, the variety of hundreds of slots. These are worth something — but only when they fit within a budget you've chosen freely and can genuinely afford.